Expert Knowledgebase
CRM Technology & e-CRM with Paul Greenberg
The cost of developing vs buying a CRM product
(21 JUN 2004)
We are a small start-up company. We provide complete technology solutions for businesses in the NJ/NY area. We are interested in purchasing a CRM product or hiring someone to create one. We haven't done a lot o...
Determining ROI for CRM
(21 JUN 2004)
The $1,000,000 question: how can one determine ROI for CRM (eCRM, iCRM, etc.)?
End customer requirements
(21 JUN 2004)
What are the typical end customer requirements in the following verticals:
Financial, Retail and Telecom.
Finding affordable solutions
(21 JUN 2004)
We are currently looking into a CRM solution for our "not so large"
enterprise. We have about 50 employees that support 10000+ members of our
association. We have looked at Siebel, Peoplesoft, e.Piphany and O...
Pursuing a career in CRM consulting
(21 JUN 2004)
I am very intersted in the CRM field and I would like to pursue a career
in CRM consulting. Although I have a MBA and business process
background, I don't have much technical experience with CRM packages, I
...
Demand for Open Source CRM application
(21 JUN 2004)
What are your predictions on the demand for an Open Source CRM application?
Thoughts on Model Driven Development (MDD)
(21 JUN 2004)
The recent SearchCRM article about planning small seems to fit the modeling development efforts of the several small players. What are your thoughts concerning what the OMG is calling Model Driven Developme...
Siebel 7 vs. Siebel 2000
(21 JUN 2004)
What are the differences between Siebel 7 and Siebel 2000?
Siebel's Universal Application Network (UAN)
(21 JUN 2004)
My question concerns Siebel's Universal Application Network (UAN).As I understand it, this would help in process mapping of two applications for the interfacing. This looks to be a powerful tool. But is this a...
The hybrid approach
(21 JUN 2004)
What are your thoughts on the "hybrid" or "toolkit" approaches some CRM vendors are taking? Examples include: JDEdwards (thru acquiring YOUCentric), Optima, S1 (to some degree). For companies with highly cus...
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