Expert Knowledgebase
CRM Technology & e-CRM with Paul Greenberg
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Consultant help for CRM software evaluation and selection
(10 OCT 2006)
What's your take on using consultants for a CRM evaluation? We're trying to decide if it's worthwhile to hire someone to help with our selection process, or if it makes more sense for us to evaluate our options...
CRM software trial can help with vendor evaluation
(05 SEP 2006)
Is it reasonable to ask for a trial period for a vendor's CRM software? If so, how long should the trial period last? What's your recommendation for how many internal users should try out an application during ...
CRM integration with a legacy system is not easy, regardless of vendor
(05 SEP 2006)
We already have an accounting system implemented and are now looking for a CRM application. Is it better to use a CRM system that will easily integrate with our current system or find the best CRM solution for ...
Is Microsoft CRM the right choice for our Microsoft-heavy organization?
(21 AUG 2006)
We are evaluating CRM applications, and I am tempted to go with Microsoft Dynamics CRM since most of the employees here are comfortable with other MS applications, especially Outlook, Word and PowerPoint. Is it...
Contacting reference customers during the evaluation stage of a CRM project
(21 AUG 2006)
We're in the evaluation stage of a CRM project. I'd like to get in touch with reference customers for each of our top three potential choices. How can I get in touch with the actual end users?
Evaluating CRM for higher education
(05 JUL 2006)
We are an Australian university currently evaluating the value of CRM for marketing and student recruitment, alumni, and corporate and community partnerships.
Are there any CRM solutions for higher education ...
SAP CRM or SAS for a manufacturing company?
(05 JUL 2006)
We are a manufacturing company seeking a suitable CRM program for our consumer care department. The system is used to capture complaints, sample requests, donations and survey data from consumers.
This infor...
Help! We need CRM training following an implementation
(05 JUL 2006)
We recently deployed CRM and we are looking for a quality CRM training course. Do you have any suggestions?
Will PRM get its time in the limelight?
(05 JUL 2006)
I am looking for information about Partner Relationship Management (PRM) as part of my CRM strategy. Where can I find some insightful white papers about PRM?
Comments on PeopleSoft's decision to accept Oracle's offer
(10 FEB 2005)
How do you think PeopleSoft's decision to accept Oracle's takeover offer will change the dynamics of the CRM market?
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