Expert Knowledgebase
CRM Basics with Paul Sweeney
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'Hosted' vs. 'on-demand' CRM
(08 JUL 2005)
Is there any difference between "hosted" CRM and "on-demand" CRM?
Thoughts on open source CRM
(08 JUL 2005)
What do you think of the various open source applications entering the market (i.e. SugarCRM) and how do they work exactly?
Evaluating CRM packages for higher education
(10 FEB 2005)
We are trying to evaluate CRM packages in the higher education space. Do you have any recommendations for us?
Finding resellers
(21 JUN 2004)
How do I find Greatplains, Epacore, Sage, Infinium, Oracle resellers?
CRM packages for small companies
(21 JUN 2004)
We are a small start up company that needs and wants to set up a web based customer support infrastructure. Most of the products seem to be aimed at the Fortune xxx and not for small outfits. Are there CRM pa...
CRM growth rate
(21 JUN 2004)
What I am looking for specifically is at what clip did the CRM Implementation Services business grow in the first five years of the CRM business (I am assuming that the current CRM space is approx. 8 years old ...
CRM certification
(21 JUN 2004)
I am a PMI PMP and would like to receive a certification in CRM. Please recommend an industry recognized organization, similar to PMI that I can contact for such a certification. I would prefer an overall CRM i...
Best software tools for creating CRM applications
(21 JUN 2004)
We are an Indian-based software company concentrating on e-business applications and eCRM consulting. We are coming up with a generic eCRM product called LUCiD. The system is under study right now. Can you tell...
Generic vs. customized CRM products
(21 JUN 2004)
I would like to know whether a generic CRM product is first developed and then customized according to market sectors (such as insurance, banking, sales force automation...) or individual products are developed...
Typical implementation cycle
(21 JUN 2004)
What is the typical implementation cycle of an eCRM venture? Also, what are the roles involved at various stages?
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