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EXPERT RESPONSE
There are both positive and negative aspects of both solutions. It really depends on where your company is in the CRM "lifecycle" and growth process. What I mean by that is, if your company is stable, with little growth or change, then a hosted CRM solution may be the best bet. On the other hand, if your organization has rapid change with high growth, then the on-premise solution would be the best choice. With the on-premise solution, you have much more control over your future and can make much quicker dynamic changes to your system. This is assuming that your IT department has been funded to manage an on-premise solution.
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