EXPERT RESPONSE
This could be a permissions issue. Ensure that your domain user is in the server's local ORA_DBA group. Then see if you get the error. Otherwise, as the following suggests, you might have to contact Oracle Support for a resolution.
ORA-12699, "Native service internal error"
*Cause: An internal error occurred in the native services component.
*Action: Enable tracing to determine the exact error. Contact Oracle
Customer Support.
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