Featured Expert
Jack Freker - CEO, Oblicore Inc.
As chief executive officer, Jack Freker brings over 20 years of demonstrated leadership and industry insight to Oblicore. Prior to joining Oblicore, Freker was President of Customer Management Group (CMG) for Convergys Corporation, a global outsourcing giant. During his tenure at Convergys, Freker was instrumental in growing the outsourcing customer service business from $50 million to over $1.5 billion and transforming the company into a world leader in o...
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Most Recent Blog Entry
24 MAR 2006
A service-level agreement (SLA) is a contractual agreement outlining a specific service commitment made between contract parties -- a service provider and its customer. The SLA includes language describing the overall service, financial aspects of service deli...
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