Prior to co-founding Baseline, Jill worked for pioneering technology vendors Teradata and Computer Associates. In 1991 she relocated to Paris, France, which served as a base for her consulting work with companies such as Daimler, Royal Assurance, and the French national railroad. Returning to the U.S. in 1993, she helped grow Baseline from a data warehouse services firm into an acclaimed information integration provider. She is responsible for key client strategies and industry analysis in the areas of Customer Relationship Management (CRM), business intelligence, and data governance. She counsels boards of directors on the strategic importance of information investment. Executives from companies including Charles Schwab, Verizon, American Express, and The Gap have relied on Jill for advice on data management planning and execution.

Jill's first book, e-Data (Addison Wesley, 2000) has been published in six languages. She is a contributor to Impossible Data Warehouse Situations: Solutions from the Experts (Addison Wesley, 2002), and her book, The CRM Handbook (Addison Wesley, 2002) is the bestseller on the topic of CRM. Jill's work has been featured in major publications such as Computerworld, Intelligent Enterprise, Information Week, CIO Magazine, The Wall Street Journal, and The Chicago Tribune.

Jill's latest book, Customer Data Integration: Reaching a Single Version of the Truth (John Wiley and Sons, 2006) -- co-authored with Evan Levy -- shows the business breakthroughs achieved with integrated customer data, and explains how to make CDI work. The book features case studies from Royal Bank of Canada, Intuit, AARP, Overstock.com, and Amgen, among others.

Jill is a featured speaker at industry conferences, university programs, and vendor events. She serves as a judge for IT best practice awards including The Data Warehousing Institute Leadership Award and Intelligent Enterprise RealWare Awards. She is a member of the Society of Information Management and Women in Technology, a faculty member for The Data Warehousing Institute, a columnist for CRMToday, DM Review, and the B-Eye-Network, and a board member of CRM-A.