When dragging and dropping a received email in Lotus Notes, the item is removed from the "inbox" but does NOT appear where I dropped it. Where does it go?
QUESTION POSED ON: 17 SEP 2006
QUESTION ANSWERED BY: Cregg Hardwick
That depends on what you mean.
The document didn't "go" anywhere. It's still in the database and it still shows up in any view it showed up in before. But the Inbox is a Folder, not a view. The difference between a folder and a view is that the contents of a view are determined by its selection formula. The contents of a folder are determined by someone having put the contents in it. When mail arrives in a Notes database, the router process on the server actually places it in the $InBox folder, which you see as the Inbox. If you drag it somewhere, you are telling Notes two things: take it out of $InBox and put it over in folderX.
Putting a document in a folder does not change the document in any way, so even if you find the document, there is no way to know what folder(s) it currently resides in.
Actually, there is a way to enable folder tracking. It requires making a number of design changes and it is not reliable, and it won't tell you anything about documents that have already disappeared, only about those that go missing in the future.
What could be going wrong?
For a start, if you are working in a shared mailbox, someone else might be grabbing your documents. If someone else moves an email out of the Inbox, it still appears in yours until the next screen refresh, but I believe that if you then try to drag it to another folder the operation will fail without an error message.
Folders have folder events, including "QueryDragDrop" and "PostDragDrop." If you are in a database that has custom coding in either event, it may be failing in these events.
Then again, your virus scanning software could be interfering.
You could try replacing the database design, deleting the database icon from the workspace (then compacting the workspace and adding it anew) or creating a new copy of the database. These might help if the problem is caused by one of those quirky corrupted tables that crop up in Notes from time to time.
If you just want to find the document, in a mailfile, you can always search in the AllDocuments view. Even without that view, you can create a custom view to help you locate the document. Of course, I don't think that's what you are asking.
So hopefully, one of these ideas will get you going in the right direction.
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