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VoIP solutions are all the talk nowadays in telephony solutions, but what are the typical risks causing these investments to under deliver on their great promise? QUESTION POSED ON: 19 DEC 2005
QUESTION ANSWERED BY: Tom Pisello VoIP projects indeed can deliver great cost savings and empower the business for greater agility, applications and capabilities. But these projects are not without their risks. These typically include:
  1. Network readiness is often under-estimated resulting in higher that expected upgrade investments required in network equipment and connectivity.

  2. Quality of service issues can occur if enough bandwidth is not provided or there are network performance issues. This can cause dissatisfaction in the system by users and customers.

  3. With a converged network carrying voice, data and perhaps even video, the business will be more than ever dependent on the network being available. Any issues with network systems or connectivity can cause critical business outages and losses.

  4. With a converged network, security is also more of a concern. Destructive intrusions or denial of service attacks can cause outages or losses affecting more business assets than before.

  5. User adoption, where users do not take advantage of the VoIP-empowered phone's enhanced features, unified messaging and application features expected.
Many of the issues will depend on having IT capability and maturity enough to handle this convergence and the added responsibility. Where the IT staff does not have the skills needed to effectively manage and support the solution, many of these risks can be mitigated by purchasing managed services or a hosted solution.
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