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Experts on Demand
I have a couple of mail users that are managers of their mailbox, but when they schedule the Out of Office agent, it says it will be run by a router when new mail arrives, but it never fires. The user does have access on the server to run agents. I can disable that agent, create an agent manually that basically does the same thing, and that one works every time. I need help.
QUESTION POSED ON: 09 JUN 2005
QUESTION ANSWERED BY: Mathew Newman
Couple of things to note about the Out of Office agent (OOA) .
- Under Notes 6, the OOA can be enabled by the user who has at least "editor" access to their own mail database.
- The agent, if enabled by a user with only "editor" access to their mail file, will be invoked by the Administration Process, following successful submission of a request to the Admin4 database.
- An agent enabled by a user with "manager" or "designer" access will be enabled immediately, using the agent security restrictions set in the server document to determine execution rights.
- Unlike previous versions of Notes, under Notes 6 the OOA runs by default on a schedule every six hours.
- The agent will only run on the user's home server, as specified in the current (Notes client) location document, if activated through Notes.
Given these guidelines, where your users have manager access and apparently have the appropriate security set on the server, I would test the following:
- Scheduling: Remember that once activated, there will be a six-hour delay before the agent runs for the first time.
- Server Agent Authorization: To test the agent security settings (server) and to determine that the configuration has the appropriate server access, run a scheduled agent created in the user's mail database while logged on as that user. You could also try changing the design of the user's mail file to iNotes and activating the OOA using that interface.
- Administration Process: Check the access control of the user's mail database and ensure that there is an administration server specified; this should be the user's "Home" mail server. Try to change the user's access to their own mail to "Editor" and see if the administration process correctly activates the agent. (Look in Admin4.nsf for the activation request.)
- Client Settings: Make sure that the user's "Home/Mail server" in their location document that is active when the agent is being activated matches their "Mail Server" from the Domino Directory person document. Also consider the iNotes recommendation above to test any issues that may be caused by the client.
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